Grievance redressal

If something has gone wrong with an order — or with anything else about shopping with us — we want to hear about it and put it right.

How to raise a complaint

Write to support@scentedcraft.com, call +91 98648 83644, or message us on WhatsApp. Please include your order number (it starts with SC-), what went wrong, and photographs if the item arrived damaged.

What happens next

We acknowledge every complaint within 48 hours of receiving it, and resolve it within one month. If we need more information we will ask you for it on the email or number you wrote from.

Grievance officer

• Grievance Officer
• Email: support@scentedcraft.com
• Phone: +91 98648 83644

Seller information

• Scented Craft
• Email: support@scentedcraft.com
• Phone / WhatsApp: +91 98648 83644